Course Overview

The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification. The ITIL v3 Intermediate modules play a key role for those professionals who want to transition to the ITIL 4 scheme.

Course Outlines

. Service Strategy 

. Service Design 

. Service Transition 

. Service Operation 

. Continual Service Improvement 

Course Objectives

• . integrate key concepts existing in both versions
• . understand how they interact, what remains core and what has evolved
• . keep supporting professionals with the challenges faced in their work environment.
• . End learners who achieve 17 credits from the current ITIL v3 credit system will be able to take . . .  the ITIL Managing Professional (ITIL MP) transition module in order to move to the new scheme without needing to take the MALC exam.

Course Prerequisites

. no prerequisites 

Course Schedule

Course Delivery Format

1. In-Person Training:

Benefits:

Personal Interaction: Participants can interact with the instructor and fellow learners, fostering a sense of community.

Immediate Feedback: Instructors can provide real-time feedback, addressing questions and concerns on the spot.

Hands-on Activities: Practical exercises and group activities can be conducted more effectively in person.

1. Online Training:

Benefits:

Flexibility: Learners can access the course content at their own pace and time, accommodating diverse schedules.

Cost-Effective: Eliminates the need for travel and accommodation expenses, making it more economical.

Scalability: Can accommodate a large number of participants simultaneously, making it suitable for widespread audiences.

1. Blended Learning (Combination of In-Person and Online):

Benefits:

Flexibility: Combines the advantages of both in-person and online formats, offering a balance between structure and autonomy.

Cost-Efficiency: Reduces the need for extensive in-person sessions, saving on travel and venue costs.

Adaptability: Can cater to diverse learning styles by incorporating various modes of instruction.

1. Virtual Classrooms:

Benefits:

Real-Time Interaction: Allows for live Q&A sessions, discussions, and engagement with participants.

Accessibility: Participants from different locations can join without the need for physical presence.

Recording Options: Recordings can be made available for participants who may have missed the live session.

1. Self-Paced Learning (eLearning Modules, Videos):

Benefits:

Individualized Learning: Participants can progress at their speed, revisiting content as needed.

Consistency: Ensures uniform delivery of content to all participants.

24/7 Accessibility: Learners can access materials whenever and wherever is convenient for them.

1. Customized Courses:

Relevant Content: Tailored to specific organizational goals.

Industry Focus: Incorporates real industry challenges.

Adapted Learning: Matches varied skill levels of participants.

Focused Skills: Targets key competencies for job success.

Cultural Sensitivity: Respects diverse backgrounds within the organization.

Engaging Content: Uses relatable examples and scenarios.

Flexible Delivery: Adaptable to different learning formats.

Measurable Success: Sets clear objectives for easy evaluation.

Continuous Improvement: Uses feedback for ongoing enhancements.

Cost-Effective: Efficiently directs resources for maximum impact.